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What rights do customers have against mechanics?

Article by: Marlon Camacho – Commercial Litigation Lawyer – RMO Law

As an Australian consumer, your rights are safeguarded by designated laws created to protect you in various transactions, including automotive repairs. These types of laws are often referred as the Australian Consumer Laws (ACL). The ACL can be found in Schedule 2 of the Competition And Consumer Act 2010 (Cth).

The Right to Transparent Quoting

Under ACL, mechanics are obligated to provide consumers with a detailed quote before commencing any work. This quote should include a breakdown of all costs, such as parts, labor, and any additional fees. This transparency ensures that consumers can make informed decisions about their vehicle repairs. This is an important step that customers must always pay attention to.

The Right to Authorisation and Informed Consent

Mechanics must seek the consumer’s authorization before conducting repairs that go beyond the initially agreed-upon estimate. Any additional work should be communicated to the consumer, who has the right to provide informed consent before the mechanic proceeds.

The Right to Quality Parts

Australian consumers have the right to expect that mechanics will use high-quality parts suitable for the specific make and model of their vehicle. The ACL ensures that consumers are informed about the nature and source of replacement parts, guarding against the use of substandard or inappropriate components.

The Right to a Comprehensive Invoice

Upon completion of repairs, mechanics must provide consumers with a detailed invoice, as per the ACL. This invoice should include a breakdown of all charges, providing transparency and clarity about where the consumer’s money is being spent.

The Right to a Statutory Warranty

Australian consumer laws provide an automatic warranty on all services, including automotive repairs. If issues arise with the repair within a reasonable time, consumers have the right to seek redress from the mechanic under the ACL’s statutory warranty provisions.

The Right to a Cooling-Off Period

In some cases, consumers have a right to a cooling-off period, allowing them to reconsider and cancel a contract for repairs without penalty. This period is generally applicable for unsolicited sales or if the repairs were agreed upon away from the mechanic’s business premises.

The Right to Lodge a Complaint

If disputes arise and cannot be resolved directly with the mechanic, here at RMO we can provide assistance in negotiating with mechanics to come to an agreement.


Australian consumers benefit from comprehensive legal protections when dealing with auto repairs. Understanding these rights empowers consumers to navigate the repair process confidently, fostering a fair and transparent relationship with mechanics in compliance with the Australian Consumer Law. If you have any dispute with a mechanic or anything related to any type of vehicle, please contact us to see if we can be of assistance.

RMO Law has significant experience in dealing with such matters.

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Get the best representation. Contact RMO Law on 1800 652 969, email, or submit an enquiry.

We are available to meet with you at any of our local offices (Brisbane, Gold Coast, Beenleigh, Cleveland and Jimboomba) or by telephone or video-conference.

This article is for your information and interest only. It is not intended to be comprehensive, and it does not constitute and must not be relied on as legal advice. You must seek specific advice tailored to your circumstances.

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